As a GMP facility, we utilize multiple applications to manage quality systems and documentation. Users are trained to effectively navigate and manage tasks within these systems by members of the Quality team.

Previously, these sessions relied on virtual slide presentations, which were largely passive and required significant time from both trainers and participants—time that was often in short supply.

I updated the existing presentations into interactive eLearning modules to improve engagement and efficiency. This redesign included chunking content into digestible segments, organizing topics in a logical sequence, and incorporating interactive “walk thru” scenarios to reinforce procedural steps.

As a result, the Quality team is no longer required to lead these sessions, allowing them to focus on strategic business objectives. The new format also provides users with a more flexible and engaging learning experience.